Terms of Service

1. Acceptance of Terms

By accessing or using ICTORA ("the Service", "we", "our", or "us"), you agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, you may not use the Service.

ICTORA is operated by:

Nova LX Limited
Suite C, Level 7
World Trust Tower
50 Stanley Street
Central, Hong Kong
Business Registration Number: 77840556
Contact: legal@ictora.com

2. Description of Service

ICTORA provides a workforce management and time tracking platform designed for businesses requiring workforce compliance, planning, attendance tracking, and operational workforce administration tools.

The Service may include:

  • Time tracking
  • Shift planning
  • Attendance registration
  • Workforce reporting
  • Payroll-supporting administrative exports
  • Compliance documentation
  • Workforce communication tools
  • Related workforce management functionality

3. Account Registration

To create and manage an employer account, you must be legally authorized to represent a business or organization.

You agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your account credentials
  • Promptly notify us of unauthorized access or security breaches
  • Be responsible for all activities occurring under your account

Employer accounts are responsible for ensuring that employee data processed through the Service complies with applicable labor laws and employment regulations, including age-related employment rules applicable in their jurisdiction.

4. Trial Periods, Subscriptions & Payment

Certain features require a paid subscription.

Employer accounts may receive a one-time trial period upon initial registration.

Trial periods:

  • Are linked to the employer/company account
  • Cannot be reset through upgrades, downgrades, or new subscriptions
  • Expire automatically after the applicable trial duration

By subscribing to the Service, you agree to:

  • Pay all fees associated with your selected plan
  • Automatic renewal at the end of each billing cycle unless cancelled
  • Provide accurate and current billing information

All fees are invoiced by Nova LX Limited, a company incorporated in Hong Kong.

Unless otherwise stated, prices exclude VAT, sales tax, or similar indirect taxes that may apply under local laws. Business customers are responsible for determining and fulfilling their own local tax obligations where applicable.

Fees are non-refundable except where required by law or explicitly stated otherwise.

5. Acceptable Use

You agree not to:

  • Use the Service for unlawful or unauthorized purposes
  • Upload malicious code or attempt to disrupt the platform
  • Reverse engineer, decompile, copy, or exploit the Service
  • Use the Service to harass, abuse, or harm others
  • Share account access with unauthorized users
  • Misuse employee or workforce data processed through the platform

6. User Content & Workforce Data

You retain ownership of all data, documents, and information uploaded to the Service ("User Content").

By uploading User Content, you grant ICTORA a limited, non-exclusive license to host, process, store, and display such data solely for the purpose of operating and providing the Service.

Employer accounts are solely responsible for:

  • The legality and accuracy of User Content
  • Compliance with employment laws
  • Compliance with applicable privacy and data protection laws

ICTORA acts as a Data Processor where applicable under GDPR and processes workforce-related data solely on behalf of employer accounts.

7. Intellectual Property

The Service, including its software, interface, design, branding, logos, and content (excluding User Content), remains the property of ICTORA and is protected by intellectual property laws.

You may not reproduce, modify, distribute, or commercially exploit any part of the Service without prior written consent.

8. Service Availability

We aim to maintain continuous availability of the Service but do not guarantee uninterrupted or error-free operation.

Scheduled maintenance, updates, security interventions, or unforeseen outages may occur.

ICTORA shall not be liable for interruptions or downtime beyond our reasonable control.

9. Third-Party Providers & Infrastructure

ICTORA uses third-party providers for infrastructure and operational services, including:

  • Amazon Web Services (AWS) for hosting and infrastructure
  • Airwallex for payment processing and billing

Such providers may process limited personal or transactional data as necessary to provide their services.

10. Termination

You may cancel your subscription at any time subject to your billing cycle obligations.

We may suspend or terminate accounts that:

  • Violate these Terms
  • Fail to pay subscription fees
  • Engage in fraudulent, abusive, or unlawful activity
  • Create security or compliance risks

Upon termination, your right to access and use the Service ceases immediately.

11. Limitation of Liability

To the maximum extent permitted by law, ICTORA shall not be liable for indirect, incidental, consequential, special, or punitive damages, including:

  • Loss of profits
  • Loss of business opportunities
  • Data loss
  • Loss of goodwill
  • Operational interruptions

ICTORA’s total aggregate liability shall not exceed the amount paid by the customer during the twelve (12) months preceding the claim.

12. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

ICTORA does not warrant that the Service will:

  • Be uninterrupted
  • Be error-free
  • Meet all customer-specific requirements
  • Operate without security vulnerabilities

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Belgium, without regard to conflict of law principles.

Any disputes arising from these Terms or use of the Service shall fall under the exclusive jurisdiction of the competent courts of Belgium.

14. Changes to These Terms

ICTORA may revise these Terms from time to time.

Continued use of the Service following updates constitutes acceptance of the revised Terms.

Material changes may be communicated via email, platform notification, or website announcement.

15. Data Processing Agreement (DPA)

Where required under applicable law, ICTORA may provide or incorporate a Data Processing Agreement governing the processing of personal data on behalf of employer accounts.

16. Contact

For legal questions regarding these Terms, please contact: legal@ictora.com