Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website or use an online platform. They help websites and applications recognize your browser, remember preferences, maintain secure sessions, and improve the overall user experience.

Cookies may be set by ICTORA directly or by trusted third-party service providers used to operate the platform.

2. How We Use Cookies

ICTORA uses cookies and similar technologies to:

  • Ensure the platform functions correctly
  • Maintain secure login sessions
  • Remember user preferences and settings
  • Improve platform performance and usability
  • Analyze how visitors interact with the platform
  • Monitor security and detect fraud or abuse
  • Deliver relevant content and communications where applicable

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are required for core platform functionality, including:

  • Authentication
  • Security
  • Session management
  • Load balancing
  • Infrastructure stability

These cookies cannot be rejected through our cookie preference tools because the platform cannot function properly without them.

3.2 Functional Cookies

Functional cookies allow the platform to remember choices and preferences such as:

  • Language settings
  • Region preferences
  • User interface settings

These cookies improve the overall user experience.

3.3 Analytics Cookies

We may use analytics cookies and related technologies provided by analytics providers, such as Google Analytics, to understand how visitors use our platform.

Analytics cookies help us:

  • Improve platform usability
  • Measure performance
  • Analyze feature usage
  • Optimize user experience

These cookies generally collect aggregated or pseudonymized usage data.

3.4 Marketing Cookies

Where applicable and with user consent, ICTORA may use marketing or advertising cookies to:

  • Measure advertising effectiveness
  • Understand campaign performance
  • Deliver more relevant communications or content

Marketing cookies are only activated where legally permitted and where consent has been provided where required.

4. Third-Party Cookies & Providers

Some cookies and related technologies may be provided by trusted third-party service providers that support the operation of the platform.

These providers may include:

  • Amazon Web Services (AWS)
  • Airwallex
  • Analytics providers
  • Security and infrastructure providers

Third-party providers maintain their own privacy and cookie policies, which users are encouraged to review separately.

5. Consent & Cookie Preferences

Except for strictly necessary cookies, cookies are only placed after the user has provided consent where required under applicable law.

Users may manage cookie preferences through:

  • The cookie banner
  • Cookie preference settings
  • Browser settings

Users may also:

  • View stored cookies
  • Delete existing cookies
  • Block specific cookies
  • Configure browser notifications for cookie placement

Disabling certain cookies may affect platform functionality and user experience.

6. Cookie Duration

Cookies used by ICTORA may be:

Session Cookies

Temporary cookies deleted automatically when the browser is closed.

Persistent Cookies

Cookies that remain stored on the device for a defined period before expiring automatically.

7. Changes to This Cookie Policy

ICTORA may update this Cookie Policy from time to time to reflect changes in:

  • Technology
  • Legal requirements
  • Platform functionality
  • Operational practices

The “Last Updated” date reflects the latest revision. Material updates may be communicated through the platform or website.

8. Contact Us

For questions regarding this Cookie Policy or the use of cookies and related technologies, please contact: privacy@ictora.com